The following represents a general listing of vendors within the CDI industry and their product functionality. This list is in no way comprehensive, and organizations should use this as a general guide rather than a potential vendor short list.
* Siperian Hub is a complete, integrated software platform for customer-centric master data management that creates real-time unified views of customers, organizations, and products, from disparate data silos. This allows organizations to create a unified customer view and framework. Siperian's solution is broken down into three separate modules. Siperian Master Reference Manager (MRM) is used to consolidate multiple customer profiles in order to identify customers uniquely across all channels of the organization. Some key features of MRM are template-driven data models, rules-based modules that are configurable, and built-in audit and historical lineage functionality. Siperian Hierarchy Manager (HM) creates a unified view of the multiple relationships that exist among customers and other entities across all applications to provide organizations with a consistent, complete view of the customer. Some key features include the ability to configure and to manage data relationship consolidation, rules and metadata maintenance for relationship unification across all organizational sources, and exception-handling capabilities. The third module, Siperian Activity Manager (AM), allows organizations to create relevant customer views that drive business actions based on the transactional data captured in the hub and distributed via analytical and operational activities.
* Oracle's Siebel Customer Data Integration is comprised of three solutions: Universal Application Network, Data Quality, and Universal Customer Master. Oracle's Siebel Data Quality identifies duplicate customer records and provides pre-built integration to third-party data cleansing tools. Oracle's matching server functionality allows the organization to search, match, and identify duplicate customer records based on key customer attributes such as name and address. The data quality connector provides real-time and batch request capabilities that connect to an external data cleansing engine to eliminate duplicate customer records. Additional features of Oracle Siebel include pre-built integration functionality, and fuzzy searching for identifying variations in spelling and word sequence.
* IBM, with its acquisition of DWL on August 31, 2005, provides a real-time transactional CDI solution. WebSphere Customer Center provides multiple interfaces to front- and back-office systems to access and manage a complete customer master record. It focuses on customer-data transaction management that is operational in nature, and its customer hub provides approximately 500 out-of-the-box services. IBM's CDI solution is implemented within a service-oriented architecture (SOA) and its business services, to help manage and maintain customer data. The CDI solution is a part of the IBM Master Data Management (MDM) suite of products, and integrates with IBM Information Integration and Entity Analytics products.
* Initiate Systems provides CDI solutions to organizations to help control customer interactions related to sales, service, and customer relations. The Initiate Identity Hub software system focuses on CDI, enterprise master person index (EMPI), and entity resolution. It also leverages customer data in real time and enables organizations to find any data set, account, or transaction, based on person, household, or organization. The Initiate Identity Hub software also links duplicate and fragmented records within and across disparate data sources. Initiate Systems has several additional software components to complement the hub, and provides a complete CDI solution. Initiate's Data Federation compiles data maintained outside of the Initiate Identity Hub software, allowing organizations to overcome security restrictions that prevent a complete customer view. Initiate Synchronization functions as the central management point for all customer data, in order to keep data accurate. Initiate Data Profiling Report Pack helps monitor and improve data quality so that organizations can identify and understand the impact of data on business operations within the organization. Initiate Enterprise Integrator provides distributed access to the searching and linking capabilities offered by Initiate Identity Hub. With the integrator, the capabilities of legacy and operational applications can be extended to provide data integration services at the point of service, enabling customization and deployment at any stage of the enterprise that requires accurate customer identification.
* DataFlux's CDI solution works by aggregating information from disparate applications, databases, and customer touch points into one centralized data source using an SOA. Using a combination of data quality and identity management technology, the DataFlux CDI Solution creates a master data reference file to consolidate information, and then feed those records and update information within a database or application as needed. Data problems are inspected and analyzed before being migrated to the CDI repository. Also, the results of the analysis are used to build targeted data quality routines to correct, standardize, and validate customer data. Some main features of the DataFlux CDI Solution include data profiling, access to multiple data sources, connection and access to multiple data sources to allow for easy and timely analysis, and matching and de-duplication functionality.
* Siperian Hub is a complete, integrated software platform for customer-centric master data management that creates real-time unified views of customers, organizations, and products, from disparate data silos. This allows organizations to create a unified customer view and framework. Siperian's solution is broken down into three separate modules. Siperian Master Reference Manager (MRM) is used to consolidate multiple customer profiles in order to identify customers uniquely across all channels of the organization. Some key features of MRM are template-driven data models, rules-based modules that are configurable, and built-in audit and historical lineage functionality. Siperian Hierarchy Manager (HM) creates a unified view of the multiple relationships that exist among customers and other entities across all applications to provide organizations with a consistent, complete view of the customer. Some key features include the ability to configure and to manage data relationship consolidation, rules and metadata maintenance for relationship unification across all organizational sources, and exception-handling capabilities. The third module, Siperian Activity Manager (AM), allows organizations to create relevant customer views that drive business actions based on the transactional data captured in the hub and distributed via analytical and operational activities.
* Oracle's Siebel Customer Data Integration is comprised of three solutions: Universal Application Network, Data Quality, and Universal Customer Master. Oracle's Siebel Data Quality identifies duplicate customer records and provides pre-built integration to third-party data cleansing tools. Oracle's matching server functionality allows the organization to search, match, and identify duplicate customer records based on key customer attributes such as name and address. The data quality connector provides real-time and batch request capabilities that connect to an external data cleansing engine to eliminate duplicate customer records. Additional features of Oracle Siebel include pre-built integration functionality, and fuzzy searching for identifying variations in spelling and word sequence.
* IBM, with its acquisition of DWL on August 31, 2005, provides a real-time transactional CDI solution. WebSphere Customer Center provides multiple interfaces to front- and back-office systems to access and manage a complete customer master record. It focuses on customer-data transaction management that is operational in nature, and its customer hub provides approximately 500 out-of-the-box services. IBM's CDI solution is implemented within a service-oriented architecture (SOA) and its business services, to help manage and maintain customer data. The CDI solution is a part of the IBM Master Data Management (MDM) suite of products, and integrates with IBM Information Integration and Entity Analytics products.
* Initiate Systems provides CDI solutions to organizations to help control customer interactions related to sales, service, and customer relations. The Initiate Identity Hub software system focuses on CDI, enterprise master person index (EMPI), and entity resolution. It also leverages customer data in real time and enables organizations to find any data set, account, or transaction, based on person, household, or organization. The Initiate Identity Hub software also links duplicate and fragmented records within and across disparate data sources. Initiate Systems has several additional software components to complement the hub, and provides a complete CDI solution. Initiate's Data Federation compiles data maintained outside of the Initiate Identity Hub software, allowing organizations to overcome security restrictions that prevent a complete customer view. Initiate Synchronization functions as the central management point for all customer data, in order to keep data accurate. Initiate Data Profiling Report Pack helps monitor and improve data quality so that organizations can identify and understand the impact of data on business operations within the organization. Initiate Enterprise Integrator provides distributed access to the searching and linking capabilities offered by Initiate Identity Hub. With the integrator, the capabilities of legacy and operational applications can be extended to provide data integration services at the point of service, enabling customization and deployment at any stage of the enterprise that requires accurate customer identification.
* DataFlux's CDI solution works by aggregating information from disparate applications, databases, and customer touch points into one centralized data source using an SOA. Using a combination of data quality and identity management technology, the DataFlux CDI Solution creates a master data reference file to consolidate information, and then feed those records and update information within a database or application as needed. Data problems are inspected and analyzed before being migrated to the CDI repository. Also, the results of the analysis are used to build targeted data quality routines to correct, standardize, and validate customer data. Some main features of the DataFlux CDI Solution include data profiling, access to multiple data sources, connection and access to multiple data sources to allow for easy and timely analysis, and matching and de-duplication functionality.
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